REFUND POLICY

You have 14 days from receiving your item to request a return.

Return Conditions

To be eligible, your item must be unused, in its original packaging, and with tags intact. A receipt or proof of purchase is also required.

Return Process

To initiate a return, email us at support@valenzobrand.com If approved, we’ll send you return instructions and a prepaid shipping label. Items sent back without prior approval will not be accepted.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. If you haven’t received your refund after 15 business days, contact us at support@valenzobrand.com.